Terms & Conditions

TERMS & CONDITIONS IN BRIEF
We founded Estherozy with two goals in mind. To provide our customers the best rewarding and enjoyable shopping experience.
Our store policy includes the following:

• After order is placed please allow 9-10 days for a wig to be made
• Shipping may range from 4 to 10 business days. Not including weekends or public Holidays. If you need her urgently it is advised you order a week in ahead.
• All orders are shipped through DHL or FedEx
• Priority Mail: any questions or concerns use our contact form.
• All hair sales are final, we do not issue out any refund, or exchange once your order is placed, there is no refund or exchange unless it’s an error on our end. Please make sure your address, textures and length choices are correct before finalising your order.
• Payments we accept: PayPal, Credit Card, Amex and Visa
• Tracking number will be provided once the order is shipped.
  Please read below for additional information.
  TERMS & CONDITIONS SPECIFIC
  1.    General
  1.1    These terms and conditions apply to all sales of goods (Products) by Estherozy (Seller) to the purchaser of the Products (Customer).
  1.2    These terms and conditions can only be waived in writing signed by an authorised officer of Seller and will prevail over all of Customer’s terms and conditions to the extent of any inconsistency.
  2.    Orders
  2.1    All products remain the property of the Seller until full payment has been received from the customer to the Seller.
  2.3    If the Seller is unable to provide a product then the Customer will be refunded the purchase amount at the Customers request subject to Clause 9 of this article.
  3.    Price and payment
  3.1    The purchase price for Products sent to Australian delivery addresses (Purchase Price) includes the Goods and Services Tax (GST) and any postage, handling, freight, insurance, customs charges and other charges affecting the cost of the Product as per the front of the invoice (P&H).
  3.2   Customer agrees to pay Seller any expenses (including legal costs) reasonably incurred by or on behalf of Seller in collecting any outstanding debts due by Customer to Seller.
  4.    Delivery
  4.1    Any delivery times notified to Customer are estimates only and Seller is not liable for late or non-delivery.
  5.    Title and risk
  5.1    The risk of loss or damage to the Product passes to Customer on dispatch of the Product from the Seller’s warehouse for delivery to Customer by post or other means.
  5.2    Notwithstanding delivery of the products to Customer, title in the Product will not pass to Customer until the full amount of the Purchase Price is received by Seller and the funds cleared. If Customer’s payment is not received or is declined for any reason, Seller reserves the right to reclaim the Product from Customer’s possession, custody or control at Customer’s cost even if they have been delivered to Customer or moved from the delivery address. Seller reserves the right to keep or sell the Product.
  6.    Limitation of liability
  6.1    To the maximum extent permitted by law, all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms and Conditions or in a written warranty from Seller are excluded. If Seller is liable for breach of an imposed term, guarantee, warranty, representation or condition, Seller’s liability is, at Seller’s option, to the extent permitted by law, limited to:
  (a)    the replacement of the Products or the supply of equivalent products;
  (b)    the repair of the Products;
  (c)    the payment of the cost of replacing the Products or acquiring equivalent products; or
  (d)    the payment of the cost of having the Products repaired.
  6.2    To the maximum extent permitted by law, Seller is not liable for any special, indirect or consequential loss or damage, loss of profit or opportunity and loss of data arising out of or in connection with the Products, including as a result of not being able to use the Products or the late or non-supply of Products, whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise and whether or not Seller was aware that such loss or damage may occur.
  6.3   To the maximum extent permitted by law, Seller is not liable for any special, indirect or consequential loss or damage, loss of profit or opportunity, professional treatment, remedial treatment, physical injury, or physical disability as a result of using the Seller’s products.
  10.    Privacy
  10.1    The Seller’s Privacy Policy is that of confidentiality and not to pass on or sell the Customers details to other parties.